Refund Policy

We offer a 60-day return policy. This means you have 60 days from the date you receive your item to request a return.

Eligibility for Returns
To be eligible for a return, the item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at: support@zoradia.com.

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send the package. Items returned without prior return authorization will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., personalized orders), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, place a separate order for the new item.

European Union – 14-Day Cooling-Off Period
In addition, you have the right to cancel your order within 14 days without giving any reason if the goods are shipped to a country within the European Union. As stated above, the item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at: support@zoradia.com.

Contact Details
Business Name: Zoradia Limited
Registration Number: 78530825
Business Address: Flat 5, 4/F, Won Hing Building, 74–78 Stanley Street, Central, Hong Kong
Email: support@zoradia.com